‘Cookies’ are simple files of text and numbers that are stored by your web browser on your device when you visit our website or apps or subscribe through marketing emails.
They enable an enhanced personalised experience for you by storing things such as your user details or preferences. Cookies are browser-specific so, for example, cookies that are created when you use Internet Explorer are not accessible if you then switch to using Google Chrome, or Firefox, or Safari. Cookies are also device-specific so, for example, cookies created when using your phone are not accessible when you switch to using your laptop. You can decide whether or not to allow cookies on your devices.
We use cookies to understand how people are using our website and to deliver specific elements of functionality. Our website can only see cookies that it has created, not those issued from any other website.
We use cookies in the following ways:
Processes: Process cookies help make the website work and deliver services that the website visitor expects. Without these cookies, the website cannot function properly.
Website: The website sets the following cookie:
PHPSESSID: this cookie sets a session ID for the time you are on the website.
Tessitura: Our ticketing system uses cookies to see whether or not you are logged in, and whether or not you have any items in your basket. Tessitura sets the following cookies:
TNEW: This cookie is an ID for your session on the website and is set for 30 minutes
AWSELB: This cookie is set for one day
ASP.NET_SessionId
Queue-it: Our queueing system uses cookies to know when to put you in a queue, and once you are in the queue, to keep track of your place within it. Queue-it sets the following cookies:
Queue-it: This cookie is set for one day
Queue-it-hippodrome__________tickets: This cookie is set for one day
Queue-it-[uniqueID]: This cookie is set for one day
Session Cookies: These are an essential part of our ticketing website that enable you to purchase tickets with us. These are necessary for our website to function properly, so if you do decide to turn cookies off then you will be unable to add tickets to your basket or log in to your account.
Share This: This service enables you to share content via Twitter, Facebook and other social media networks. If you wish to use the ‘Share This’ functionality on our website then this will also use a cookie. If you do not wish to participate in this or would like further information on the ‘Share This’ privacy policy, please visit this link to stop these cookies.
Analytics and metrics
Many organisations use analytics packages to observe statistics and adapt online services. We use cookies to collect anonymous, non-personal information. We do this to provide you with a better experience, identify preferences, diagnose technical problems, analyse trends and to improve our website.
Google Analytics: Google Analytics is deployed on every page of our site, this records visitor activity on the site which allows us to understand where visitors are coming from and how they are using the website. We currently retain this data for two years after which it is permanently deleted.
If you do not want Google Analytics to record how you use our website then you can install the Google Analytics opt-out browser add-on.
Google Analytics sets the following cookies:
_ga: This cookie is used to track and report website traffic. This cookie is set for one year
_gid: This cookie is used to track and report website traffic. This cookie is set for one year
User preferences: These cookies are set to remember preferences set by the user. The website will set the following cookie:
cookiesAccepted: we set this cookie so we know whether or not to show you the ‘this website uses cookies’ message. Once you have seen and dismissed the message, we set the cookie so that you are not shown the message again. This cookie is set for six months.
Advertising: These cookies are set to ensure our advertising is targeted at the correct audiences. These change depending on the productions we present and agency use of different systems. Whenever we include links to external websites (eg. to the dedicated websites of the touring productions we present), other Privacy and Cookie policies will apply. Birmingham Hippodrome is not responsible for any external practices and we would urge all patrons to read the relevant policies.
Find out more about cookies here:
Information Commissioner’s Office
You can read more about our privacy policy here or contact us (details below).