Does the show contain any special effects I need to be aware of?
Disney’s Aladdin contains theatrical smoke and fog effects as well as strobe lighting during parts of the show.
What if I have Access needs?
For more information about Accessible ticketing, please visit our dedicated Access FAQs here.
If you would prefer to call us, our friendly Access advisors will be happy to find the best seats to suit your needs. Please note that we have now partnered with Nimbus Disability with whom you must be registered to purchase accessible tickets. More information about Nimbus Disability is available here. Access tickets will go on sale on Friday 27 October at 10am.
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Access Line
Sorry our phone lines are now closed. We are open 10am - 6pm, Mon to Fri and 12 - 6pm Sat, if we have a performance.
Are there any Accessible Performances?
Yes! We have the following Accessible performances:
Audio Described – Thu 17 Oct 2024, 7.30pm
BSL – Fri 18 Oct 2024, 7.30pm
Relaxed – Wed 23 Oct 2024, 1.00pm
Captioned – Thu 24 Oct 2024, 7.30pm
We have now partnered with Nimbus Disability to benefit our access bookers. To purchase access tickets with us, bookers must be registered with our access scheme. For more information on registering, please visit our Access FAQs here, or give our dedicated Access team a call on the number below.
Access tickets go on sale on Friday 27 October at 10am.
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Access Line
Sorry our phone lines are now closed. We are open 10am - 6pm, Mon to Fri and 12 - 6pm Sat, if we have a performance.
What is the running time of the show?
Disney’s Aladdin is approximately 2 hours and 30 minutes long, including an interval.
What is the age guidance for Disney's Aladdin?
This production is recommended for ages 6 and up. Please note that under 3s will not be admitted into the auditorium, including babes in arms.
When will I get my tickets?
If you book online, you will be allocated e-tickets. You will receive an order confirmation by email first and then your tickets will arrive separately within 1 hour.
You should receive your order confirmation within 5 minutes of booking. If you haven’t, please contact us below and a member of the team can check your account. You can also view your booking on the Upcoming Events page in your account section on the website.
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Post-Purchase Line
Sorry our phone lines are now closed. We are open 10am - 6pm, Mon to Fri and 12 - 6pm Sat, if we have a performance.
Why am I in a queue online?
To ensure the smooth functioning of our website during busy periods, when you click through to book your tickets you will enter a queue on the website. Please keep an eye on the queue as when it is your turn, you may need to click a link to take you to the next stage. Keep the browser open and don’t refresh the page to ensure you keep your place in the queue. Please do not call us if you are in an online queue already.
Can I purchase tickets at the counter/Box Office in person?
You can book tickets at our ticket sales counter from Monday to Friday, 10am till 5pm. Our ticket sales counter is accessed via our Thorpe Street Reception, located on Thorpe Street. During weekday matinee performances, our ticket sales counter inside our theatre foyer will be open, and can be accessed from our main doors, located on Hurst Street.
During weekday evening and weekend performances, our ticket sales counter in the theatre foyer opens 90 minutes before a performance starts, until 30 minutes after curtain up.
Our ticket sales counter opening times may be subject to change during bank holidays. Please call our Information and Sales team for counter opening times on bank holidays, ahead of your journey.
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Ticket Sales
Sorry our phone lines are now closed. We are open 10am - 6pm, Mon to Fri.
Is there a priority on sale?
Yes! Become a Friend of Birmingham Hippodrome from £50 per year, for exclusive early access for tickets. Friends tickets go on sale at 10am on Monday 23rd October 2023. Find out more about benefits and becoming a Friend here.
Friends (Single, Joint, Family) can claim their discount(s) on their own ticket(s), but can also book additional standard tickets in the priority booking period.