How many tickets can I buy online?
You can buy up to 9 tickets online for any given performance. If you’d like to come with a group of 10 or more people, please contact our friendly Group Sales team below.
We have some great discounts for Groups of 10+, 20+ and 35+ which you can find out more about here.
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Group Sales Line
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Why can't I book an event online at the moment?
Some of our events have a priority booking period for our members before going on sale to the general public. If you would like to become a member and benefit from priority booking and ticket discounts please find out more here.
If you are already a member (Patron, Friend or Hippodrome Creative) or part of our Access Registration scheme, and you are not seeing the discounts available, please make sure you are logged in to your online account.
Some of our events may not be bookable, as they are only available to a certain audience, such as a Schools performance. Please contact us if you think you should be able to book for this event.
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Ticket Sales
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General Enquiry Form
General Enquiry Form
I’m unwell or have COVID-19 so can’t attend a performance, what can I do?
If you have chosen to use refund protection on your order with Booking Protect (for purchases before 2 Sep 24) or Secure My Booking (for purchases on or after 2 Sep 24), most illnesses and COVID-19 are covered and you can find out how to claim a refund here.
If you did not take out refund protection, unfortunately your tickets are non-refundable. However, we may be able to offer a resale 48 hours before the performance when all other tickets have been sold. The selling patron will be charged £2 per ticket. The buying patron will pay full price. Successfully resold tickets can be refunded back to the original payment method the following working/business day. Any unsold tickets are not refundable.
I'd like to print my e-ticket but it isn't printing correctly, what can I do?
Our e-tickets are designed to be scanned directly from a smartphone or smart device, for quick and convenient entry into the theatre. Should you need to print your e-ticket, we would recommend you print these directly from the ‘My Bookings’ section in your online account. If you continue to experience any issues with your tickets, please contact a member of the team.
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Post-Purchase Line
Sorry our phone lines are now closed. We are open 10am - 6pm, Mon to Fri and 12 - 6pm Sat, if we have a performance.
I have logged into my account, but I can’t see my tickets. What do I do?
Don’t worry! Usually, this just means that we have a duplicate record for you which is easy to fix. The best option is to contact us below.
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Ticket Sales
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Email Us
Email Us
Can I pay with cash, BACS or cheque?
We are a cashless venue and only accept card and mobile payments at our Box Office, Coffee Bar, Bars & Kiosks throughout the theatre.
We only allow for BACS and cheque payments for Groups Bookings of 10+ people. Please speak to one of our Groups Sales Team to find out more.
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Group Sales Line
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Can I use my credit on account online?
Credit on account can currently only be redeemed over the phone with one of helpful team.
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Ticket Sales
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Where do I enter my Gift Voucher Information?
Gift Vouchers and Rainy-Day Gift Vouchers can be redeemed online or over the phone. To redeem online, please enter the Gift Voucher Code at the checkout phase once you have selected your tickets.
Do you take American Express?
We accept most major credit and debit cards, apart from American Express (as of March 2021).
Can I resell my tickets if I am no longer able to attend?
No. To protect everyone from ticket touts and secondary ticketing, we do not allow the resale, or listing for sale, of any of our tickets. Tickets are sold for use by the buyer and their party. Tickets found to be sold or listed for sale which are in breach of this condition will be cancelled without refund. Anyone presenting these tickets for admission into the event will also be refused entry without refund. For your own peace of mind, please only buy from official outlets – either directly from us or from one of our approved agents. If you are unable to make use of your tickets and wish to explore possible options with us, please contact one of our very helpful team.
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Post-Purchase Line
Sorry our phone lines are now closed. We are open 10am - 6pm, Mon to Fri and 12 - 6pm Sat, if we have a performance.
Will I be asked for proof of concession?
We reserve the right to ask for proof of concession eligibility upon arrival to the venue.
I am having difficulty logging in or locating my Birmingham Hippodrome Account
If you have an account with us, we can send you a link to enable you to reset your password and gain access to the Birmingham Hippodrome account linked to your email address.
Please follow this link to reset your password.
If you are still experiencing difficulties, please contact us below.
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Web Query Line
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How old do I need to be to make a booking?
By purchasing a ticket or registering with us, you are confirming that you are aged 16+.
How old do I need to be to be unaccompanied by an adult in the theatre?
Any individual under the age of 16 must be accompanied by an adult.
Do you accept SOLT Theatre Tokens?
We do not accept SOLT Theatre Tokens, but you can buy and redeem our own Birmingham Hippodrome Gift Vouchers online, over the phone or in the theatre for full or part payment towards future bookings.
Do you charge a transaction fee?
Tickets for selected events may include a building improvement levy retained by Birmingham Hippodrome. In keeping with many venues and ticketing services, and with recent advice from Trading Standards, all our published ticket prices will include any share/transaction charges the Hippodrome agrees with touring producers. We do not charge any additional fees on top of the ticket price you are paying.
Can I reserve tickets?
You cannot reserve tickets without payment online.
Can you help me with a booking made through a ticket agent?
If you have purchased tickets via one of our approved ticket agent partners, please contact them directly about your booking,
Can I cancel my booking or exchange my tickets?
Tickets once purchased are non–refundable, and cannot be exchanged between performances. We recommend the order confirmation and tickets purchased are checked carefully, as mistakes cannot always be rectified. We may only accept tickets for resale before a performance, when all other tickets have been sold. All resale requests are at the Box Office’s discretion. The selling customer will be charged £2 per ticket. The buying customer will pay full price. Successfully resold tickets can be refunded back to the original payment method the following working/business day. Any unsold tickets are not refundable.
We recommend adding refund protection at the time of booking through Secure My Booking. Click here for more information on refund protection.
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Post-Purchase Line
Sorry our phone lines are now closed. We are open 10am - 6pm, Mon to Fri and 12 - 6pm Sat, if we have a performance.
My seating needs have changed since booking my ticket, what can I do?
We understand that your seating needs may change between the time you book your tickets and the date of a performance. Please call us so that we may do our best to assist you in advance of your visit.
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Post-Purchase Line
Sorry our phone lines are now closed. We are open 10am - 6pm, Mon to Fri and 12 - 6pm Sat, if we have a performance.
I’ve lost my tickets, will I still be able to get into a performance?
If you have lost your tickets please get in touch with our Information and Sales team for further assistance.
You can access e-tickets at any time by logging into your account and viewing My Bookings.
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Post-Purchase Line
Sorry our phone lines are now closed. We are open 10am - 6pm, Mon to Fri and 12 - 6pm Sat, if we have a performance.
I should have been sent my tickets by email, but I am not seeing them in my inbox. What can I do?
Please check your junk or spam folder for your tickets, as tickets can sometime end up in there. Tickets are sent from the email addresses onlinequery@birminghamhippodrome.com or tickets@birminghamhippodrome.com and will have the subject heading of “Your tickets”. If you can’t find them don’t worry – we are happy to resend or arrange for tickets to be available to collect at the box office. To request this please contact us.
You can access e-tickets at any time by logging into your account and viewing My Bookings.
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Post-Purchase Line
Sorry our phone lines are now closed. We are open 10am - 6pm, Mon to Fri and 12 - 6pm Sat, if we have a performance.
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Email Us
Email Us
I have an e-ticket – do I have to collect an actual theatre ticket?
No, your e-ticket is your ticket to gain access to your event. You can either display your ticket on your mobile device directly from your emails, or from your Upcoming Events page on your Birmingham Hippodrome account. Please note that you do not need to print your e-ticket off to gain entry. On arrival at the theatre please have dark mode turned off an your brightness turned up so we can easily scan the e-ticket.
I have an e-ticket, do I need to print it?
No, your e-ticket is designed to be displayed on your mobile device. If you do not have a mobile device, you can log into your Birmingham Hippodrome online account if you have one and print your ticket to bring with you. Please do not try to print your e-ticket from your email as the scannable QR codes may not print correctly.
On arrival at the theatre please have dark mode turned off an your brightness turned up so we can easily scan the e-ticket.
How do I update my personal details for delivery of my tickets?
We understand that your personal details may change between the time you book your tickets and the date of a performance. Please call us on the number below if you require us to update this information.
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Post-Purchase Line
Sorry our phone lines are now closed. We are open 10am - 6pm, Mon to Fri and 12 - 6pm Sat, if we have a performance.
When will I receive my tickets?
If you bought online, you should have been sent your tickets shortly after receiving your order confirmation on the day of your purchase. Your e-tickets can also be located by logging into your Birmingham Hippodrome online account if you have one and going to your Upcoming Events page.
Postal tickets will be sent out to reach you within a week of the performance date.
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Post-Purchase Line
Sorry our phone lines are now closed. We are open 10am - 6pm, Mon to Fri and 12 - 6pm Sat, if we have a performance.
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Email Us
Email Us
I can’t find the details for the booking that I’ve made, can you re-send a booking confirmation to me?
Yes, we are happy to re-send a confirmation of your booking to you by email. If you have an account with us, you can also access your booking by logging in on our website and going to your Upcoming Events section. To request a copy of your booking confirmation, please contact us below.
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Post-Purchase Line
Sorry our phone lines are now closed. We are open 10am - 6pm, Mon to Fri and 12 - 6pm Sat, if we have a performance.
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Email Us
Email Us
Why do some shows come with an age guidance?
Whilst we like to welcome as many people as possible to the theatre, some of our shows may contain mature content or themes which may be unsuitable for younger audience members. If you have further questions relating to the age guidance for a performance, please contact a member of our team and we will be happy to assist you further.
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Ticket Sales
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Email Us
Email Us
Can I bring children to the theatre?
For certain live performances, yes! Please check the age guidance for the specific production you are looking to attend. For most productions, we do not allow children under the age of 3 into the auditorium. However, we do welcome children of a younger age to our family friendly productions. Age guidance information can be found on each shows webpage.
Why can’t I leave a single seat when booking tickets for a performance?
We want to make sure our audiences and visiting companies experience those goosebump moments during live performances, by making sure our performances are as fully attended as possible.
When booking online, you may notice that you are unable to leave a single seat free when making your selection. So, for example, if your choice of seats leave a single seat in the middle of a row, or at the end of an aisle, you will not be able to complete the booking. If this happens you will need to make an alternative selection.
If single seats do occur, this is often a result of simultaneous bookings online and is sadly unavoidable.
This policy is in place as when single seats are left, they are very likely to remain unsold and this affects the occupancy and atmosphere in the auditorium.
We understand that some of our customers have access requirements, and we will always do our best to make sure that those needs are met.
If you are having difficulty booking online as it leaves a single seat, please do contact our team on the number below who will be able to help by offering alternatives for your production of choice.
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Ticket Sales
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How can I book a box for a performance?
Due to potentially restricted views of the stage and possible technical requirements of specific productions, boxes may be unavailable to purchase. They are often made available for sale closer to the time but bookings cannot currently be made online. If you would like to enquire about a box for a specific performance, please contact us below.
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Ticket Sales
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What is a ‘potentially restricted view’ seat?
These seats may offer reduced views of the action on stage, or are positioned in other areas where sightline issues may occur. Some areas of our auditorium are always likely to have some kind of restricted view, including our boxes. However, some are specific to certain productions and their set/stage layouts. Please contact us if you have a query about a potentially resricted view seat before you purchase your tickets.
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Ticket Sales
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Why do ticket prices vary between some performances/shows?
Our tickets are priced dynamically, and prices may fluctuate based on demand. To get tickets at the best available prices, we recommend booking tickets in advance, and as early as possible.
How can I view the seating plan(s)?
What is a transfer seat?
A transfer seat is a seat type available in the Main Auditorium, usually located on the end of an aisle. This seat type allows easy transfer from a wheelchair (or similar support device) into a standard seat, for those guests that may have accessibility needs, but can comfortably occupy a standard seat. These seat types are available to book online or by phone. Please feel free to call our Access Line on the number below for futher advice.
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Access Line
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How can I book Group tickets?
Group ticket rates are available for Groups of 10+. Please call us on the number below for further enquiries.
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Group Sales Line
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Do you offer concessions?
We offer lots of different concessions which vary by performance – you can check these on the Concessions tab on the show webpage.
Our concessions are often capped by performance/production and are therefore subject to availability. If a concessionary price does not appear when selecting your seat online, it may be that it is not currently available. If you are unsure or need any additional information, please speak to a member of our helpful team who will be able to assist you.
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Ticket Sales
Sorry our phone lines are now closed. We are open 10am - 6pm, Mon to Fri.
What are the opening times of the phone line for booking tickets?
Our phone lines are open 10am – 6pm Monday to Friday, but closed on weekends and Bank Holidays. There very are occasional changes due to maintenance and staff training.
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Ticket Sales
Sorry our phone lines are now closed. We are open 10am - 6pm, Mon to Fri.
How can I book tickets?
You can buy tickets either online anytime, by phone, or in person at our Box Office.
Our Ticket Sales phonelines are open 10am – 6pm Monday to Friday, but closed on weekends and Bank Holidays. There are occasional changes owing to maintenance and staff training.
From Monday 6th Nov, our ticket sales counter will be open Monday to Friday, 10am till 5pm. During these times, the ticket sales counter can be accessed via our Thorpe Street reception, located on Thorpe Street. During matinee, evening and weekend performances, our main ticket sales counter located inside the theatre foyer will be open 90 mins before performance time, until 30 mins after curtain up.
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Ticket Sales
Sorry our phone lines are now closed. We are open 10am - 6pm, Mon to Fri.