Help Centre & FAQs

We are a cashless venue and only accept card and mobile payments at our Box Office, Coffee Bar, Bars & Kiosks throughout the theatre.

We only allow for BACS and cheque payments for Groups Bookings of 10+ people. Please speak to one of our Groups Sales Team to find out more.

• Group Sales Line

  Sorry our phone lines are now closed. We are open 10am - 6pm, Mon to Fri.

Please only bring small bags that can fit under your seat (similar to the size you can carry onto an airplane) as our cloakroom is currently unavailable. Larger bags/suitcases over 40 x 25 x 25cm will not be permitted for safety reasons.

Of course, and we are only a very short walk from New Street and Moor Street Station, please ask a member of staff for directions. If you are seated in the middle of a row and prefer to move to an aisle seat, please speak to a member of staff and we will try and move you.

Booster seats are available as you enter the auditorium, just ask a staff member should you need one. There is no charge for the booster seat, we just ask you to leave them in the auditorium after the show.

We do not have a dress code at the theatre. We just recommend that you wear something comfortable.

The Patrick Studio is easily accessible from our Thorp St entrance or from Level 3 inside the theatre. Please ask a member of staff if you need pointing in the right direction.

For our live performances, most shows will have merchandise available for sale, this is generally in the main foyers entering the theatre.

For our live performances, drinks can be taken in the auditorium as long as they are in a plastic cup that is provided. No glassware is to be taken into the auditorium. Hot drinks must be in a cup with a lid. No hot food is permitted in the auditorium, but sweets are allowed. We recommend using one of our sharing cups to minimise any rustling noise. These are provided free of charge at the kiosks. No alcohol purchased outside of the theatre can be bought in to the building.

Our cloakroom is currently closed. Please only bring small bags that can fit under your seat (like the size you can carry onto an airplane). Larger bags/suitcases over 40 x 25 x 25cm will not be permitted for safety reasons.

Yes! Our kiosks and bars both accept debit/credit cards.

For most shows, you can book into The Circle Lounge or The Proscenium Lounge.

There is more information and menus for The Circle Lounge here.

View menu, packages and book The Proscenium Lounge here. If you’d rather book for The Proscenium Lounge by phone, please contact us below. The Proscenium Lounge must be booked in advance of your visit as there are limited spaces available.

We also have our Coffee Bar on Level 2/Front Circle Foyer, plus bars and kiosks on every level. There is more information and menus for The Coffee Bar here.

• Ticket Sales

  Sorry our phone lines are now closed. We are open 10am - 6pm, Mon to Fri.

Birmingham Hippodrome does not have its own car park although we can recommend some in the area.

The Arcadian (Managed by Your Parking Space)
£9 evening rate from 5pm (Available fom 5pm on the app only)
41 Bromsgrove St
Birmingham
B5 4TD

Chinatown  (Managed by Euro Car Parks)
£5.50 evening rate from 5pm
Wrottesley Street
Birmingham
B5 4RT

Edgbaston St
Open 24 Hours
Up to 6 hours £9
B5 4RQ

Please make sure that you are happy to leave your car at any car park in the area, as unfortunately we can’t accept responsibility should something happen.

For our live performances, we are usually able to seat latecomers at a suitable break in the performance. The policy varies depending on the visiting company and which performance you are watching. We cannot guarantee that latecomers will be positioned in the seat that was booked until after the interval.

For our live performances, photography and recording equipment is prohibited in the auditorium due to copyright law and to minimise any disturbance to the performers and other audience members.

Performance times are usually available from a week prior. Running times are available online on the page for the production you are seeing – just find the production under the ‘What’s on’ section of our website, select ‘More info & book’ then select the ‘Information’ tab.  Please check our website and social channels, as the date of your visit approaches for the most up to date information. Alternatively we also update this information on our telephone options, which you can listen to by calling the number below.

• Ticket Sales

  Sorry our phone lines are now closed. We are open 10am - 6pm, Mon to Fri.

The theatre’s main doors usually open 90 mins before the start of a performance. The doors to the auditorium usually open 30 minutes before.