Help Centre & FAQs

If you are having trouble registering, or have any questions about your application please contact Nimbus directly on birmingham-hippodrome@nimbusdisability.com and they will be happy to help.

Alternatively, you can find out more in their FAQs here. 

If you are having trouble verifying your registration code on your online account, please check your confirmation email from Nimbus to check the registration code is correct and the name on that email matches your Birmingham Hippodrome account exactly. If you are still having issues please contact Nimbus on birmingham-hippodrome@nimbusdisability.com or call 0330 808 5108 and they will clarify your details.

Nimbus Disability is a social enterprise and an organisation run by and for disabled people. It is recognised as a leading authority on accessible ticketing in the UK.

Nimbus developed The Access Card in response to frustrations shared by disabled people and a major live music promoter in how disability was evidenced and needs for reasonable adjustments communicated.

For disabled people, the frustration was in repeatedly sending in personal documents which bore no direct relation to the needs of the individual.

For the venues, it was frustration in interpreting these documents and the additional admin burden it placed on their staff.

Since its initial development, the card is now widely accepted at major event venues across the UK and beyond.

We take our customer access needs very seriously and want to improve the online booking journey for customers with access requirements.

With Nimbus, we have launched a new registration scheme which will result in customers’ access requirements being linked to their Birmingham Hippodrome account. Customers will be able to choose the right seating requirements for all bookings for which we have access tickets available.

After you have logged into your Birmingham Hippodrome account and entered your access registration number under Access preferences, we simply pull through your requirements directly from Nimbus.

Seats associated with your requirements will show on the seating plans when you book your tickets (where there is availability for those seats).

If you would prefer to book your tickets over the phone, you can still call our dedicated Access Line and one of our team will be happy to help. Please have your access registration number ready so our team can link your tickets to your Birmingham Hippodrome account.

• Access Line

  Sorry our phone lines are now closed. We are open 10am - 6pm, Mon to Fri and 12 - 6pm Sat, if we have a performance.

Yes, from Tue 18 July customers with access needs can book tickets online once registered with our access scheme. To help us provide the best possible service, we’ve partnered with Nimbus Disability and The Access Card; a universal way of communicating your access requirements.

When your application has been processed successfully, Nimbus will provide you with a unique registration number via email which you can then use to link your access needs into our system.

From Tue 18 July either log in or create an online account with us. When you’ve logged in, go to the ‘access preferences’ tab and submit your registration number. You will then be able to see all the discounts and relevant tickets to suit your individual needs.

You can also still book tickets on our dedicated Access Line or in person – just have your Nimbus registration number to hand and we can sort the rest for you.

• Access Line

  Sorry our phone lines are now closed. We are open 10am - 6pm, Mon to Fri and 12 - 6pm Sat, if we have a performance.

Through our new partnership with Nimbus Disability and The Access Card scheme, we have launched an access registration scheme which will result in customers’ access requirements being linked to their Birmingham Hippodrome account, allowing them to choose the right seating requirements for all bookings for which we have access tickets available.

Visitors with access requirements who wish to qualify for any access discounts available at the time of booking must register their requirements through The Access Card scheme. This ensures the right tickets are sold to the right people.

There are two ways you can register:

Route 1

You can apply for a free access registration. This will be recognised at Birmingham Hippodrome only and will be valid for three years.

To complete your free access registration, click here.

Route 2

You can upgrade to a full Access Card application.

The Access Card costs £15 for three years of membership. The full card provides you with the same benefits as the free registration, as well as:

• Recognised at venues across the UK and beyond
• Potential free companion tickets at events and venues across the UK
• A Photo ID card with symbols relating to accessibility needs
• Informative online access directory
• Access to a closed Facebook Community group

To register a full Access Card for £15 for three years, click here.

When you register, Nimbus Disability will handle all your information securely and safely without us ever having cause to see the detail behind why you need accessible seating options.

The quickest and easiest way to apply is via the website, but Nimbus do have the ability to undertake a phone application for those that require it. You will need to call 0330 808 5108 to book a date and time for a phone application.

Once your application has been submitted, you will receive an email from birmingham-hippodrome@nimbusdisability.com to confirm the application has been received. Nimbus will process the application in due course, with average processing times being within five working days.

If Nimbus has received everything needed from you and can fully process your application, you will receive a confirmation email from birmingham-hippodrome@nimbusdisability.com and the subject line will contain your registration number and general advice on how to use it. You can then use it to link your access needs into our system. If you have applied for The Access Card, the email will also include details regarding the physical card, which will be delivered to you.

If, for any reason, Nimbus is unable to process your application you will receive a follow-up email that will detail what else is needed to finalise your application.

Yes! You can book access tickets on the phone by calling our dedicated Access Line – one of our team will be happy to help.

Please have your access registration number ready so our team can link your tickets to your Birmingham Hippodrome account.  For more information on how to register, click here.

• Access Line

  Sorry our phone lines are now closed. We are open 10am - 6pm, Mon to Fri and 12 - 6pm Sat, if we have a performance.

To ensure the right tickets are sold to the right people, from Tue 18 July, visitors with access requirements can only book access tickets with The Access Card or a free access registration.

For further FAQs regarding access at the Hippodrome and accessible performances, click here.