If you bought online, you should have been sent your tickets shortly after receiving your order confirmation on the day of your purchase. Your e-tickets can also be located by logging into your Birmingham Hippodrome online account if you have one and going to your Upcoming Events page.

Postal tickets will be sent out to reach you within a week of the performance date.

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Please check your junk or spam folder for your tickets, as tickets can sometime end up in there. Tickets are sent from the email addresses onlinequery@birminghamhippodrome.com or tickets@birminghamhippodrome.com and will have the subject heading of “Your tickets”. If you can’t find them don’t worry – we are happy to resend or arrange for tickets to be available to collect at the box office. To request this please contact us.

You can access e-tickets at any time by logging into your account and viewing My Bookings.

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Yes, we are happy to re-send a confirmation of your booking to you by email. If you have an account with us, you can also access your booking by logging in on our website and going to your Upcoming Events section. To request a copy of your booking confirmation, please contact us below.

• Post-Purchase Line

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Tickets once purchased are non–refundable, and cannot be exchanged between performances. We recommend the order confirmation and tickets purchased are checked carefully, as mistakes cannot always be rectified. We may only accept tickets for resale before a performance, when all other tickets have been sold. All resale requests are at the Box Office’s discretion. The selling customer will be charged £2 per ticket. The buying customer will pay full price. Successfully resold tickets can be refunded back to the original payment method the following working/business day. Any unsold tickets are not refundable.

We recommend adding refund protection at the time of booking through Secure My Booking. Click here for more information on refund protection.

• Post-Purchase Line

  Sorry our phone lines are now closed. We are open 10am - 6pm, Mon to Fri and 12 - 6pm Sat, if we have a performance.

You can book tickets at our ticket sales counter from Monday to Friday, 10am till 5pm. Our ticket sales counter is accessed via our Thorpe Street Reception, located on Thorpe Street. During weekday matinee performances, our ticket sales counter inside our theatre foyer will be open, and can be accessed from our main doors, located on Hurst Street.

During weekday evening and weekend performances, our ticket sales counter in the theatre foyer opens 90 minutes before a performance starts, until 30 minutes after curtain up.

Our ticket sales counter opening times may be subject to change during bank holidays. Please call our Information and Sales team for counter opening times on bank holidays, ahead of your journey.

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We want to make sure our audiences and visiting companies experience those goosebump moments during live performances, by making sure our performances are as fully attended as possible.

When booking online, you may notice that you are unable to leave a single seat free when making your selection. So, for example, if your choice of seats leave a single seat in the middle of a row, or at the end of an aisle, you will not be able to complete the booking. If this happens you will need to make an alternative selection.

If single seats do occur, this is often a result of simultaneous bookings online and is sadly unavoidable.

This policy is in place as when single seats are left, they are very likely to remain unsold and this affects the occupancy and atmosphere in the auditorium.

We understand that some of our customers have access requirements, and we will always do our best to make sure that those needs are met.

If you are having difficulty booking online as it leaves a single seat, please do contact our team on the number below who will be able to help by offering alternatives for your production of choice.

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From Tue 18 July, customers with access needs can book tickets online once registered with our access scheme. To help us provide the best possible service, we’ve partnered with Nimbus Disability and The Access Card; a universal way of communicating your access requirements. For more information, please visit our Access Registration Scheme FAQs.

A list of all the current Accessible Performances available can be found here.

Tickets for our access performances can also be booked over the phone. Please call us on the number below and our helpful team will be happy to guide you.

• Access Line

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Relaxed performances can be booked online or over the phone. A list of current Relaxed performances and more information can be found here.

• Access Line

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We are always striving to provide the best facilities for our customers that require assistance. There is lots of information on accessible facilities here. Can’t find what you are looking for? Please contact us below.

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A transfer seat is a seat type available in the Main Auditorium, usually located on the end of an aisle. This seat type allows easy transfer from a wheelchair (or similar support device) into a standard seat, for those guests that may have accessibility needs, but can comfortably occupy a standard seat. These seat types are available to book online or by phone. Please feel free to call our Access Line on the number below for futher advice.

• Access Line

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Our accessible performances include British Sign Language (BSL), captioned, relaxed and audio described. Look out for the symbols for each when booking these online, or please call us on the number below for further information. You can find all information on our accessible performances here.

• Access Line

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From Tue 18 July, wheelchair spaces and other types of access tickets can be booked online, once you’re registered with our access scheme. For more information on how to apply to the access scheme, please visit our Access Registration Scheme FAQs.

If you would prefer to speak to a friendly member of our dedicated Access team, please call us on the number below.

• Access Line

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Birmingham Hippodrome does not have its own car park although we can recommend some in the area.

The Arcadian (Managed by Your Parking Space)
£9 evening rate from 5pm (Available fom 5pm on the app only)
41 Bromsgrove St
Birmingham
B5 4TD

Chinatown  (Managed by Euro Car Parks)
£5.50 evening rate from 5pm
Wrottesley Street
Birmingham
B5 4RT

Edgbaston St
Open 24 Hours
Up to 6 hours £9
B5 4RQ

Please make sure that you are happy to leave your car at any car park in the area, as unfortunately we can’t accept responsibility should something happen.

The theatre’s main doors usually open 90 mins before the start of a performance. The doors to the auditorium usually open 30 minutes before.

Performance times are usually available from a week prior. Running times are available online on the page for the production you are seeing – just find the production under the ‘What’s on’ section of our website, select ‘More info & book’ then select the ‘Information’ tab.  Please check our website and social channels, as the date of your visit approaches for the most up to date information. Alternatively we also update this information on our telephone options, which you can listen to by calling the number below.

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For our live performances, drinks can be taken in the auditorium as long as they are in a plastic cup that is provided. No glassware is to be taken into the auditorium. Hot drinks must be in a cup with a lid. No hot food is permitted in the auditorium, but sweets are allowed. We recommend using one of our sharing cups to minimise any rustling noise. These are provided free of charge at the kiosks. No alcohol purchased outside of the theatre can be bought in to the building.

Yes! Our kiosks and bars both accept debit/credit cards.

For our live performances, we are usually able to seat latecomers at a suitable break in the performance. The policy varies depending on the visiting company and which performance you are watching. We cannot guarantee that latecomers will be positioned in the seat that was booked until after the interval.

Tables can be booked online or by phone when you purchase tickets, or if you already have your tickets you can book a table online here. Just remember to choose the same date and time as your performance. If you’d rather book over the phone, just give us a call on the number below.

• Ticket Sales

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We are a cashless venue, so we accept card or contactless payments only.

Yes we have a children’s menu available.

Our children’s menus are great for little ones up to around 10 years old.

All of our menus are available on the website here.

Yes! Our Patrons, Friends and Creative Card members are entitled to discounts in The Circle Lounge.

We offer 15% discount for Friends and Creative Card members and 20% discount for Patrons off your final bill. This discount covers your entire party.

You can explore all our membership options here.

Our dish descriptions don’t always mention every single ingredient, so please ask your server who’ll provide an allergen menu. Our allergen menu covers the 14 allergens specified by the Food Information Regulations. When booking online or over the phone you can add a note about any dietary requirements, so we are aware before your visit.

As spaces in The Circle Lounge are limited, we kindly ask for a small deposit per person for our lunch and evening sittings, which is taken off money spent on food on the day.

This helps us to ensure that everyone who wishes to dine with us is able to.

If you need to cancel your reservation for any reason, please give us 48 hours notice and your deposit will be refunded. We are unable to refund deposits in the event of a no-show.

Thank you!

We would always prefer to resolve any problems at the time of your visit, so if possible, please ask any staff member to speak to a Duty Manager who are available pre-show and during the interval. You can also contact us below if you are unable to speak to someone on the day.

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Please contact us below if you would like to send us some feedback on a show you have been to – we’d love to hear from you.

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Please contact us below and we will check our lost property for your item and get back to you as soon as possible.

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We love hearing about great service  – if you would like to let one of our team members know they made your day, contact us below and we can pass it on.

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If you would like to join our mailing list to receive our season brochure 3 times a year, please fill out the sign up form here.

To get more regular updates from us by email and/or post, please register for an account and select your contact preferences. You can sign up online HERE.

You can make any changes to how/if you choose to receive marketing information from us, by logging onto your Birmingham Hippodrome account and visiting the Contact Preferences tab.

From there you can amend your email and phone contact preferences and also update your Interests. Please allow for 30 days for any changes to take full effect. You will still receive important information based on any bookings you have made with us before and after your visit.

If you wish to amend your contact preferences for post, or to have your account removed completely from our database, please contact us below.

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Our Friends membership scheme offers a great range of benefits perfect for theatre fans. From only £50 per year you can enjoy priority booking, ticket savings, discounts on food and drinks and more. More information and how to join now online can be found here or if you prefer you can contact us by phone below.

• Join Now

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Yes! You can sign up online for our Hippodrome Creatives where you can join the community, build connections and benefit from free rehearsal space and more. Find out more about Hippodrome Creatives here.

Our Patrons scheme is a fantastic way to get more out of your theatre experience whilst playing a vital role in sustaining our charitable commitments.

A patron membership offers you the chance to get behind-the-scenes, be part of special events, be the first to know about and book premium seats for sell-out shows, enjoy discounts, and make use of our luxury VIP Proscenium Lounge.

You can explore the Patron levels and find out how to join here or contact the Fundraising and Development Team below.

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No problem! Please contact our friendly team on the number below. Our phonelines are open 10am – 6pm, Monday to Friday.
Our sales lines are closed on weekends and Bank Holidays. There are occasional changes owing to maintenance and staff training.
Calls cost 4.5p per min plus your phone company’s access charge.

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For press releases, images, interview requests, review tickets and general media enquiries, please contact a member of the Communications team here.

Thank you for your interest! Please contact the Producing and Artistic Development team below.

We welcome enquiries but please be aware for Main House Programming, we schedule 18-24 months in advance; for Patrick Studio Programming, we schedule 12-18 months in advance.

Our Main House programme focuses on musical & large-scale theatre, dance, opera, and comedy. Programming for music events focuses on original artists only.

The Patrick Studio is now home to our New Work & New Musicals Departments, which have an increased focus on home-produced work. As such, there is limited availability for presented programming or external hires.

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Fantastic!

We regularly offer positions across the organisation as well as volunteer roles and internships – for current information please look on our website HERE.

By creating new experiences and crossing cultural boundaries within our local communities, Birmingham Hippodrome’s Learning & Participation Team offer highly innovative projects to a wide range of participants. More information about our Learning & Participation projects can be found online here or you can email the team below with an enquiry.

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If you have searched through our help centre and still can’t find the answer you are looking for, please contact us below and we can forward to the most relevant person.

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