If you have chosen to use refund protection on your order with Booking Protect (for purchases before 2 Sep 24) or Secure My Booking (for purchases on or after 2 Sep 24), most illnesses and COVID-19 are covered and you can find out how to claim a refund here.
If you did not take out refund protection, unfortunately your tickets are non-refundable. However, we may be able to offer a resale 48 hours before the performance when all other tickets have been sold. The selling patron will be charged £2 per ticket. The buying patron will pay full price. Successfully resold tickets can be refunded back to the original payment method the following working/business day. Any unsold tickets are not refundable.