We’ve put together a quick-fire guide to getting your tickets for Moulin Rouge! The Musical which is at Birmingham Hippodrome from Wed 15 Oct – Sat 15 Nov 2025.

GETTING YOUR TICKETS

When do tickets go on general sale…?

Click here to book or call 0844 338 5000 (4.5p per minute plus your phone company’s access charge). We recommend calling on a landline if you are able to.

Phone lines – opening hours

Priority on sale: Tue 12 Nov 9am – 6pm

General on sale: Thu 14 Nov 10am – 8pm

Other days usual Monday to Friday 10am – 6pm

(All times are subject to change)

Moulin Rouge! The Musical is running from 15 Oct – 15 Nov

For dates of audio-described, captioned or British Sign Language (BSL) interpreted performances, please see below. These vary from show to show. It is always best to book through our Access phone line 0121 689 1060 when booking assisted performances.

Find out more about our Access Performances here. 

  • Captioned: Thu 6 Nov 2025, 7:30pm
  • BSL Interpreted: Wed 5 Nov 2025, 7:30pm
  • Audio described: Wed 5 Nov 2025, 7:30pm

Is there a priority on sale?

Yes! Become a Friend of Birmingham Hippodrome for exclusive early access for tickets. These tickets go on sale at 9am on Tue 12 Nov. Find out more about becoming a Friend here. 

Booking your seats – please bear with us!

We expect the on sale period for this production to be an extremely busy time, however, be patient and you will be able to book tickets. We will get to your booking as soon as possible, we have 38 performances to choose from so no need to panic.

Be prepared…

  • Choose the date and time you wish to attend in advance (you can see a full list of performances here) and have a couple of back-up options ready just in case
  • Check your login details are correct and set up an account if you have not already done so
  • Have your payment card ready to go. Please note, we don’t accept American Express.
  • To get ready for the on sale, you may be placed in our online waiting room before the queue opens. Once the queue does open, you will be assigned a random place.
  • Enjoy a cup of tea while you wait – we will get to you!

SOME FREQUENTLY ASKED QUESTIONS

About the show

What is the age guidance for Moulin Rouge! The Musical?

The age guidance for Moulin Rouge! The Musical is 12+, no under 5s will be permitted.

What is the running time of the show?

Moulin Rouge! The Musical is approximately 2 hours and 35 minutes long, including an interval.

Are there any Assisted Performances?

We will be offering Captioned, Audio Described, BSL Interpreted performances. You can find out more here.

What if I have Access needs?

If you have Access needs, you can book through our website if you have a Nimbus card, please make sure you sign up for Nimbus in advance to ensure a smoother process when booking tickets. You can register here.

Alternatively, you can call our Access line on 0121 689 1060 (option 1) where a member of the team will be happy to find the best seats to suit your needs.

Tickets go on sale to Friends and Patrons on Tue 12 Nov at 9am. Tickets go on general sale Thu 14 Nov at 12pm.

Does the show contain any special effects I need to be aware of? 

Moulin Rouge! The Musical contains theatrical smoke and fog effects, music at a high volume as well as strobe lighting during parts of the show.

ABOUT BOOKING MY TICKETS

Why am I in a queue online…?

To ensure the website can continue to function under the pressure, when you click through to book your tickets you will enter a queue on the website. Please keep an eye on the queue as when it is your turn, you may need to click a link to take you to the next stage. Keep the browser open and don’t refresh the page to ensure you keep your place in the queue.

Where is the best place to sit…?

Our main auditorium is made up of the Stalls (downstairs) and Circle (upstairs). Both offer a clear view of the stage, with the Stalls being close to the action with a gradual slope and the Circle offering more of a picture view of the stage with a steeper rake above those sitting in front of you. You can see the view from your seat on our website when you’re looking at tickets.

Can I book my tickets in person at the Hippodrome?

For both the Friends and General on sale for Moulin Rouge! The Musical, you will be able to book tickets at either our Front Counter box office or our Thorp Street box office. Please see below for opening times:

Tue 12 Nov 9am-8pm – Front Counter box office (main theatre entrance)

Thu 14 Nov 9:45am-5pm – Thorp St box office (Thorp St entrance)

When booking tickets in person, you will receive an order confirmation, but tickets will be distributed at a later date – up to 2 weeks before the performance.

When will I get my tickets?

When you book your tickets, you will be allocated Mobile Tickets. You will receive an order confirmation first and then your tickets will arrive no later than 2 weeks ahead of the performance.

You should receive a confirmation within 5 minutes of booking. If you haven’t, please contact our Post Purchase Ticket Line on 0121 689 1070 (option 1) and a member of the team can check your account. You can view your booking on the Upcoming Orders page in your account section on the website.

I am trying to book ticket and need help, I have a question!

You can get in touch with us on social media via X, Facebook or Instagram. When you have a query, please message us via private message and include your name and order number (if you have one) as it will speed up our ability to help you. If not, please email us on info@birminghamhippodrome and we will get back to you as soon as possible.

Are there any special extras I can book?
You can book a delicious pre-theatre meal in our Circle Lounge for both matinee and evening performances. Or add some VIP sparkle to your Moulin Rouge! The Musical experience with a Diamond or Champagne package in our luxurious Proscenium Lounge. Click here for more information and to book. There will also be other packages available when you book your tickets.