Here at Birmingham Hippodrome, we understand that nothing is more disappointing than not being able to attend an event you’ve been looking forward to, so when the unexpected happens and you can’t make your show, we’ve got you covered with Secure My Booking!
When you book for your next show online or over the phone, protect your tickets with refund protection and be covered for accidents, illness, severe weather, rail strikes and more!
Your ticket, your guarantee.
What am I covered for?
By adding refund protection to your tickets when booking, you will be able to apply for a full refund in the event that you or a member of your party is unable to attend one of our performances.
For the full list of terms and conditions and definitions please click here
Adding my refund protection
Simply select Secure My Booking either online or when booking by phone and you’ll have peace of mind that you can request a full refund if certain unexpected circumstances occur and you have to miss an event.
The cost of the refund protection is automatically calculated at checkout, based on the value of your order. By adding refund protection to your booking you are confirming that you have read and accept the Secure My Booking Terms and Conditions.
Applying for a refund (for tickets purchased on or after 2 Sep 2024)
It’s easy! Simply go to www.ticket-refunds.com within 60 days of the event and follow the steps online. Please note you will need to provide documentation to support your application.
Applying for a refund (for tickets purchased before 2 Sep 2024)
On 2 Sep 2024 we changed our provider for refund protection from Booking Protect to Secure my Booking. If you purchased tickets/refund protection before this date you will need to claim through the Booking Protect website instead. Please click here to visit the Booking Protect Refund Site.